This Policy

Thank you for visiting Nomadic Friends. This privacy and security policy (the “Policy”) explains the information we collect about you, how we use the information, some of the security steps taken to protect the information, and the choices you have to review, revise and/or restrict our usage of this information. This Policy is part of the Terms & Conditions of Use that govern the Website and is binding on all Website users.
All your personal information is confidential. We never share any of our customer information with any other parties. We only retain customer contact information in the interest of further communication.

What information do we collect and how do we use it? collects information from our customers for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, improve shopping experience and to communicate about products, services and promotions. We collect information such as name, telephone number, email, postal address and payment information (“Personal Information”) that you provide to us when you register an account on our site, place an order, participate in a sweepstakes, promotion or survey, write product reviews, post customer-generated photographs and content, or create product collections, wishlists and other user-generated content. We may use this information collected online to process and fulfill your order. We also collect email addresses at various site locations in order to send you necessary order-related messages such as order confirmation and shipment confirmation notices. In addition, we maintain a record of your product interests, purchases and whatever else might enable us or our business partners to enhance and personalize your shopping experience on this or other websites and to send you offers, promotions, or information that we believe may be of interest to you. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer as well as to determine what offers, promotions or information to send to you.
To serve you better, we may combine Personal Information you give us online, via mobile device, in our stores, or through our customer service call center. We may also combine that information with publicly available information and information we receive from cross-reference with select partners and others. By combining this information, we are better able to communicate with you about our products and services, special events and promotions, and better able to personalize your shopping experience.

Disclosure of Information

Nomadic Friends shares information you provide to us when you participate in a sweepstakes or promotion with those companies with whom we have joined to offer the sweepstakes promotion. We may disclose information about you to other members of the Nomadic Friends corporate family and our business partners. We will also disclose information as we determine to be required by law. In addition, we may on occasion share information with business partners not owned or affiliated with Nomadic Friends who want to market products or services to you.
We do not share credit card or other payment information with third parties except for the purposes of processing payment for products and services you’ve ordered and as required by law. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorized use of credit and gift cards.

Procedures to review your personal information and to opt-out

You can always update your personal information or opt-out of our catalog mailing list or other communications from us. If at any time you would like us to update your information or you opt-out, just email us at Please be sure to include your email address, full name and mailing address.

Business Partners

We contract with outside services to help us and our business partners better understand your use of Nomadic Friends. These outside services may use cookies or other technologies to collect various kinds of information for us and our business partners related to your use of, so that we and our business partners may continue to refine and improve this and other sites for our customers. We do not allow these parties to collect any credit card, user name or password information. These services are contractually required to maintain all the information collected for us in conformance with this Policy. As a visitor to, you may "opt-out" of these types of collection of data.
“Cookies” are bits of information that are automatically stored on your computer. If you do not want to have cookies on your system, you can set your browser to disable them.
We may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to customers. They may be recognized by other sites or by our marketing or business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies.
We also use other methods of automatic collection to determine information about visitors to our website, including the IP address, browser, language preferences, and computer identification numbers. We use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud.

Secure Shopping

Sensitive personal information contained in orders placed on the Website are encrypted using 128-bit secure sockets layer (SSL) technology.* In order for SSL security to work, you must use an SSL enabled browser. *Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect you Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) When you transfer any information to us, you do so at your own risk. 
If you still have concerns about ordering electronically, feel free to call 1 (917) 558-2447 and place your order over the phone.

Policy Changes

Nomadic Friends may periodically update this Policy including for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting and continuing to use the Website you agree to accept any changes made to this Policy. Please note that this Policy only addresses the use and disclosure of information we collect from you on the Website. Feel free to contact us with any questions about our Policy.


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At NOMADIC you can find products from multiple locations around the world. Our FRIENDS (designers and artisans) ship from their studio location directly to you, to know the exactly shipping price, please go to our checkout and it will calculate based on your address. If you are buying from multiple FRIENDS it will show Blended Shipping, which will contain the shipping price from each location. 

Please note that for orders shipping internationally there is likely to incur customs duties.

Online orders for products that are in stock are processed and shipped within 5 working days. We ship internationally and delivery times can vary. Any orders placed over the weekend or during public bank holidays will be processed after the next working day. Once your order has been shipped, you will receive a confirmation email with the tracking number. With this tracking number you will be able to track your parcel.

NOMADIC also have products that are made to order (it is described on the product page), this way we avoid overproduction and have less impact on the environment. Some of our FRIENDS live in remote places, and the shipping time could be longer, f you are in a hurry to receive it, please contact us at to confirm the exact shipping time frame.

Please be advised that we are operating as normal as possible under the COVID-19 health and safety measures. We appreciate your patience and understanding as our processing times may be delayed.

International orders are shipped via DHL or FedEx. We trust those companies to deliver the products to you within the fastest and reliable time. 

Orders within the US are shipped via USPS or UPS.

Please be aware that for international orders import fees may be incurred upon delivery.

Please be aware that for international orders import fees may be incurred upon arrival of your package. All products will be shipped on a DDU (Delivery Duty Unpaid) basis, import taxes and duties will not be paid through Nomadic. Instead, the shipping carrier will invoice you upon delivery of your merchandise. Please note that these charges are the responsibility of our customers

Customers from the United States, can order up to $800 worth of items without incurring any customs.

NOMADIC will refund or exchange your order, if your return request is received within 7 days from the date that the product was delivered to you. We do not refund the shipping costs or any import taxes and duties paid.

Customer is responsible for return shipping fee.

The product must be returned in the original packaging, including any boxes, garment bags, and other signature packaging materials. Altered items may not be accepted and refunds or credits will not be issued for such returns. Refunds or credits will not be processed until the items are returned and inspected by NOMADIC.

If you have any further questions about returns and exchanges, please email us at