CONTACT

At NOMADIC you can find products from multiple locations around the world. Our FRIENDS (designers and artisans) ship from their studio location directly to you, to know the exactly shipping price, please go to our checkout and it will calculate based on your address. If you are buying from multiple FRIENDS it will show Blended Shipping, which will contain the shipping price from each location. 

Please note that for orders shipping internationally there is likely to incur customs duties.

Online orders for products that are in stock are processed and shipped within 5 working days. We ship internationally and delivery times can vary. Any orders placed over the weekend or during public bank holidays will be processed after the next working day. Once your order has been shipped, you will receive a confirmation email with the tracking number. With this tracking number you will be able to track your parcel.

NOMADIC also have products that are made to order (it is described on the product page), this way we avoid overproduction and have less impact on the environment. Some of our FRIENDS live in remote places, and the shipping time could be longer, f you are in a hurry to receive it, please contact us at info@nomadicfriends.com to confirm the exact shipping time frame.

Please be advised that we are operating as normal as possible under the COVID-19 health and safety measures. We appreciate your patience and understanding as our processing times may be delayed.

International orders are shipped via DHL or FedEx. We trust those companies to deliver the products to you within the fastest and reliable time. 

Orders within the US are shipped via USPS or UPS.

Please be aware that for international orders import fees may be incurred upon delivery.

All NOMADIC orders ship on a DDU basis (Delivery Duty Unpaid). Import duties and taxes are not collected at checkout and are not paid by NOMADIC. Where they apply, your shipping carrier will invoice you directly upon delivery, and these charges remain the responsibility of the customer.

Rates vary by destination, material, and declared value. If you would like an estimate before placing an order, write to us at [email] and we will do our best to guide you.

United States — As of August 2025, the $800 duty-free allowance (de minimis) has been eliminated for all countries of origin. All international orders entering the US are now subject to applicable duties regardless of value.

European Union — As of 1 July 2026, the €150 duty-free threshold has been removed. All orders entering the EU are subject to import duties and VAT.

Please note that duties and taxes are non-refundable in the event of a return. Refused or unclaimed parcels may incur return shipping and customs charges, which will be deducted from your refund.

NOMADIC will refund or exchange your order, if your return request is received within 7 days from the date that the product was delivered to you. We do not refund the shipping costs or any import taxes and duties paid.

Customer is responsible for return shipping fee.

The product must be returned in the original packaging, including any boxes, garment bags, and other signature packaging materials. Altered items may not be accepted and refunds or credits will not be issued for such returns. Refunds or credits will not be processed until the items are returned and inspected by NOMADIC.

If you have any further questions about returns and exchanges, please email us at info@nomadicfriends.com